Delivery Policy

Bu Ne Yemek Gıda Ticaret Ltd. Şti.  ("Company") is committed to providing quality and reliable delivery service to its customers. Below are the general rules and conditions regarding the delivery policy of our business:

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1. DELIVERY TIME

1.1. Delivery times are calculated within the specified business days from the date of receipt of the order. Delivery time may vary depending on the delivery address and selected delivery method.

1.2. In case of any change or delay regarding the delivery time, customers will be informed as soon as possible.

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2. DELIVERY METHODS AND PRICING

2.1. The company can offer customers a variety of delivery methods. Delivery methods and pricing may vary depending on customer preference, order size and delivery address.

2.2. Free shipping or discounted shipping campaigns may be subject to certain conditions, and these conditions are notified to customers in advance.

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3. DELIVERY ADDRESS

3.1. The customer is responsible for providing an accurate and complete shipping address when placing an order. In case of incorrect or incomplete information, any additional costs incurred will be borne by the customer.

3.2. Requests for delivery address changes should be made by contacting the company in advance, if possible.

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4. REJECTION OF DELIVERY AND RETURNS

4.1. In case of refusal of delivery, the customer must follow the procedures specified by the cargo company.

4.2. If the products received are damaged or missing, the customer must notify the company as soon as possible.

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5. CANCELLATIONS AND REFUNDS

5.1. The order cannot be canceled once the delivery process has started.

5.2. For more information about our return policy, please review our Return Policy.